Last month opa purchased a few sets of Legos from the Lego site when we got back from Florida. I posted earlier this month about those Lego sets.
At the time opa purchased a set each for the children, he also picked up yet another firetruck set that was on sale. It was regularly $40 and he got it for $24. When the box was delivered to us by FedEx the outer box was accordioned--like it had been put in a trash compactor for a short time. The Lego box inside was also in sad shape.
Mark called to complain because you expect new products to look...new. That's not unreasonable, right? Sometimes the boys like to cut the boxes up and put them on their walls. (Their mother doesn't like it when they do this, but nonetheless she allows it.)
The customer service rep said she'd send a new Lego set out the next day and that we could keep the first set. Okay--now we had two sets. We couldn't sell one because that really wouldn't be appropriate when the Lego folks had been so good about giving us a new set. So we gave one set to each boy and they had a great time over a two day period making their new Lego firetrucks. It was a lot of fun for one low price!
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